Customers |
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- Customer questionnaires
- Net Promoter Score
- Regular interactions with customers through sales and service
- Dedicated meetings and workshops on sustainability topics with SIG’s sustainability experts
- Partnerships, including to develop new products and support recycling initiatives
- Partnerships on workplace safety
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- Environmental and social issues
- Compliance with regulations related to packaging
- How we can support progress towards their sustainability goals, notably related to carbon emissions
- Recyclability of products, recycling infrastructure
- Use of renewable and recycled materials and responsible sourcing traceability
- New nutritional offerings
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- Established industry platforms e.g SEDEX and EcoVadis, to demonstrate compliance
- Product innovation
- ISO-compliant life-cycle assessments of our packaging solutions
- Customized product carbon emission calculations provided on request
- FSC™ and ASI certifications and on-pack labels, and support for customer reporting on responsible sourcing
- In 2024, we also provided customer support for Scope 3 emissions reporting
- ISCC PLUS certification for renewable polymers
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Employees |
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- Annual global employee survey
- SIGer internal social app
- Regular day-to-day dialogue
- Formal appraisals
- Consultation with employee representatives
- Townhall meetings
- Recognition schemes
- Future+ Day
- Community engagement programs
- Health and safety committees
- Upskill sessions
- SIG Academy
- Employee interviews and focus groups
- Hiring Manager experience surveys
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2023 global employee engagement survey results:
- Overall engagement remained strong
- We outperformed the industry benchmark in all categories
- Room for improvement in relation to engagement, collaboration, and physical working conditions
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- Employee survey results shared with managers and employees at global and local levels
- Action plans to address specific concerns. Hiring Manager experience surveys to assess talent acquisition service delivery
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Industry |
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- Industry associations and platforms including our newly founded global Food and Beverage Carton Alliance (FBCA) see Resource+
- The Consumer Goods Forum
- The Alliance to End Plastic Waste
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- Common advocacy goals
- Shared industry challenges e.g. increasing collection and recycling rates for used packaging
- Aligned Design for Recycling guidelines and assessment protocols on recyclability
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- Helped set up FBCA
- Contributed to the newest 4evergreen publications on Circularity by Design guidance and Evaluation protocols for UBC specialized recycling mills
- Within EXTR:ACT worked on an assessment protocol for fiber-based packaging entering the used beverage carton waste stream.
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Investors |
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- Annual General Meeting
- Quarterly reporting and investor calls
- Twice-yearly management roadshows
- Capital markets days
- Regular dialogue (192 investor meetings in 2024)
- Investor conferences (ten in 2024)
- Investor questionnaires
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Investors seek sustainable, long-term returns. The main ESG topics they raised continued to be:
- Recycling and circularity
- Futher paperization of SIG’s packaging products
- Alignment with EU Taxonomy, TCFD, TNFD
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- Driving progress on recycling and circularity
- Reporting uptake of our most sustainable products
- Integrating sustainability credentials in our marketing and sales materials
- Investor meetings
- Investor meetings with sustainability experts
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Suppliers |
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- Regular engagement and partnerships
- Communication of our expectations on ethical, social and environmental topics
- Compliance assessments and audits
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Suppliers need to know what our requirements are on responsibility so they can understand how to meet them. |
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- Supplier Code of Conduct
- Encourage suppliers to maintain certification to standards on responsible sourcing
- Engage with key suppliers to support our net positive ambitions
- Partnerships to identify and source materials that enable us to develop lower-carbon packaging solutions
- Signed letters of intent with liquid packaging board suppliers for aseptic carton
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Sustainability experts and non-governmental organizations (NGOs) |
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- Responsibility Advisory Group (RAG)
- Regular conversations with experts from academia, institutes, government, and NGOs
- Participation in multi-stakeholder initiatives
- Engagement with experts e.g. Institute for Energy and Environmental Research (ifeu) and Forum for the Future
- Partnerships with NGOs e.g. WWF Switzerland
- Ellen McArthur Foundation
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- Understanding future trends
- Management of our most material topics
- Setting ambitious targets
- Transparent reporting on our performance following recognized international standards
- Circularity
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- Sustainability built into our Corporate Compass and key business processes
- Clear governance structure
- Reporting in accordance with the Global Reporting Initiative (GRI) Standards
- External assurance for key data
- Use of international protocols and standards in the management of specific focus areas
- Joined the Ellen McArthur Foundation to engage in the circularity of our bag-in-box and spouted pouch solutions globally
- Joined the Food Cluster of the Climate & Health Coalition hosted by Forum for the Future
- Joined the SBTN Corporate Engagement Program
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Policymakers and regulators |
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- Engagement through relevant industry associations
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Broad range of topics including:
- Responsible production
- Sustainable consumption
- Recycling and circular economy
- Pathway to Net Zero greenhouse gas emissions
- Human rights due diligence
- Contributions to global goals
- Corporate sustainability reporting
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- Identification of material topics
- Topics relevant to public policy addressed through our sustainability action areas and enablers
- Support for EU Packaging and Packaging Waste Regulation (PPWR): helping to ensure beverage cartons are collected and recycled in an easy and simple way in EU
- Following developments regarding sustainability reporting legislation and standards
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Local communities around SIG production sites |
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- Community engagement program
- Family days and open days at our sites
- Recycling initiatives
- SIG Foundation
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Issues raised by communities are generally locally specific. |
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- Expansion of SIG Foundation projects
- Employee-led community engagement initiatives
- Community recycling programs
- Global engagement day
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